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Frequently Asked Questions

 
Reservations

How do I place an order?
Reservation requests can be made right through our website. After your request is placed, we will contact you to confirm all information and obtain any additional details we may need to ensure the highest level of customer service. You may also place your order by calling us at 
978-587-2074

How far in advance do I need to place my order?
To ensure availability, we suggest that you place your order as soon as your travel plans are confirmed. We understand that sometimes plans cannot be made until the last minute, so we will do our best to accommodate your schedule and needs.

Can I rent the items for more than a week?
Yes, items can be rented daily, weekly or monthly. Weekly rates are based on 7 days, including the day of delivery and the day of pick-up. For example, Sunday-Saturday is one week. For stays longer than two weeks, please contact us for pricing.

What forms of payment do you accept?
We accept Visa, Master Card, or cash for all orders. Credit card orders are processed within 48 hours of delivery. Cash orders must be paid in full at the time of delivery, but we also require a valid credit card to hold your order at the time of reservation. If you plan to pay with cash, please specify when you order, otherwise the credit card used to hold the reservation will be billed within 48 hours of delivery. If other arrangements need to be made, please contact us and we will try to accommodate you.

Okay, I placed my reservation request, now what?
We will contact you shortly after placing your reservation request to introduce ourselves and obtain additional information. We will contact you again 1-2 days prior to your delivery date for final confirmation. You can reach us if you have any questions or need to make any changes at
978-587-2074


Delivery

What are your hours and prices for delivery?
We strive to accommodate your travel needs and therefore we offer delivery and pick-up 7 days a week. Delivery fees are a $25 flate rate and include the pick-up. Delivery farther than an hour away from us requires an additional fee.
Can I pick my items up?
Pick up is available by appointment at no additional cost at our location in Peabody.

What if I am staying in a hotel?
All items will be left with your hotel bell desk and must be returned clearly marked with our name to the bell desk upon checkout or scheduled return day. If the bell desk gives you a claim ticket, please hang on to it. In the event that the bell desk can't locate an item for our pick-up, we will contact you to get the ticket number. 
Do you deliver to the airport or airport rent-a-car center?
Yes, depending on the rental agency and airport. Commonly we can meet you in the cell phone lot. Please call us to confirm. 


Will I receive the exact item shown?
Basic Baby Rentals carries only top quality products for rent from highly respected manufacturers, including Peg Perego, Britax, Graco and more. Unless the manufacturer and/or model is specified, you will receive like kind and quality of the item pictured (although exact colors and patterns may vary).  It is nice to know what you are getting when you order! 

Is set-up included with my order?
Crib assembly and disassembly is included with all deliveries of full-size cribs.  We also set-up any other items you may need assistance with. Our staff will not install car seats due to liability issues.  Please request manuals for any items you may not be familiar with.


Safety

Do you install car seats?
We do not install car seats. We can provide you with a manual or you can check for
local car seat installers. 

Is the baby equipment safe and clean?
Safety is our number one concern. Basic Baby Rentals seeks out Juvenile Product Manufacturer Association (JPMA) certified products. We register every product with the manufacturer and are kept notified of all equipment recalls. All rental items are washed, sanitized and inspected for safety after each rental.

In what condition should the rental items be returned?
It is our expectation that the products will have normal wear and tear for the amount of time the product is rented. However, excessive wear and/or tear will subject the renter up to 50% of purchased value of the product. In cases where the product is damaged beyond repair the full replacement value of the product will be charged to the account of the renter and will be debited to the credit card on file. A $25 charge will be assessed for each item returned excessively dirty and will be debited to the credit card on file.


Cancellations and Refunds

What is your cancellation policy?
Cancellations made outside of 48 hours of the scheduled delivery day incur no charges. Cancellations made within 48 hours of the scheduled delivery are subject to a charge equal to 50% of the order.

What is your refund policy?
Refunds for early termination of rentals will be prorated 50% of the remaining unused rental term, minus the delivery fee and actual term used. If at any point you are not satisfied with an item, please contact us as soon as possible and we will work quickly to resolve the problem.


Still have questions?
Contact us directly at 978-587-2074 or send your inquiry to: info@basicbabyrentals.com


Basic Baby Rentals, Inc, 978-587-2074

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